While many restaurants go to great lengths to create a certain ambience or plate up food so that it looks more like art than a meal, noodle restaurant
Renrenxiang, in Beijing's downtown Guomao, has made a name for itself by doing
something all-together different.
The first thing customers notice when they arrive at the noodle restaurant is that there is something missing. While it is customary that waiters greet
customers at the door and show them to a table, there is no one to do this at
Renrenxiang. In fact, there are no waitstaff at all.
In place of hosts, waiters and cashiers Luke Appling
Jersey , there is something a lot more 21st century -- a phone app. The
only place with human activity is the kitchen where chefs turn digital orders
into dishes.
The restaurant's app runs on WeChat, China's most popular online messaging app.
Diners order and pay with the app, wait for their number to be called and then take their own food from the counter. After eating, they deposit their
crockery on a cleaning table.
Moreover, customers don't even have to be in the restaurant to order. One frequent diner, Miss Wang, who works
nearby Harold Baines
Jersey , says she orders while still in the office and takes a leisurely
stroll down to the restaurant. By the time she arrives, her food is ready and
she can enjoy it immediately. "It's very convenient," she says.
Liu Zheng, CEO of Renrenxiang, is proud and optimistic about this system as it reflects the popular online-to-offline service trend gripping China
currently. It makes his business more efficient and saves him money as he has
less wages to fork out for.
"Opening a restaurant has a huge outlay: Rent, decoration, salaries Nellie Fox
Jersey , the list goes on. Thanks to the rise of the app we can cut out
unnecessary expenditure, simplify management and focus more on taste and
quality," Liu says.
The app also collects customer-related data -- what dish is the most poplar, and what age groups visit more frequently. Renrenxiang uses the data to improve
its marketing strategy.
Liu says he plans to further automate the process to achieve the "Four No's" -- no waitstaff, no cashier, no purchaser and no chef.
Renrenxiang is not the first restaurant to offer waiterless service. As early as in 2007, a restaurant in
Nuremberg Jose Abreu
Jersey , Germany, began to offer fully automated order and table services.
There are also places in Japan and the United States.
Though a waiterless restaurant is still a novelty, automation is already part of many restaurants. More and more now allow customers to make reservations
online, order through touch-screens and pay by mobile payment services.
Using robots, instead of humans, to cook, serve and clean has also become more common in China this year.
But will these developments lead to a waiterless future?
No one can deny the change that technology has had on people's lives Frank Thomas
Jersey , and it was only really a matter of time before automation really
took off in the restaurant industry.
"The catering industry involves lots of human activity but that doesn't mean restaurants must have waitstaff. The core of the industry is service and most of
this can actually be done by machines and programmed systems. Reducing the roles
of waiters and cashiers is not the same as reducing the standard of service,
instead it means quicker service and reduced costs," says Jiang Xiaoyu, an
employee at Renrenxiang.
There are, however, those who are loath to lose the "traditional" style of dining and are steadfast in their belief that it cannot be replaced.
"Waiterless service works well for fast food, as the food prep is standardized and it's relatively easy to make the switch to automation. In finer
restaurants Bo Jackson
Jersey , however, the cooking process is complicated and the role of
waiters is more than just serving food," says Wang Jianhao, the owner of
Xiexilan, a Sri Lankan restaurant in Beijing's bustling Sanlitun area.
"The catering industry is very diverse -- just like the needs of many customers, so various types of service need to be available," Wang says.
"Dining at a restaurant isn't just about eating Cheap White Sox
Hats ," says a new customer surnamed Zhang at Renrenxiang. "The overall
ambiance, the joy of browsing the menu and selecting dishes, and the
satisfaction of being well served are also important. Technology does make life
a lot more convenient, but it can't replace human interaction."
UNITED NATIONS, Oct. 20 (Xinhua) -- Heavy rains in Jeremie, a major town in south Haiti, may result in a further deterioration of sanitary conditions in the
area, UN spokesman Stephane Dujarric told reporters here Thursday.
That will likely aggravate the health situation there as the UN and its humanitarian partners are continuing humanitarian assistance in the small island
country, which was devastated by Hurricane Matthew earlier this month, the
spokesman said.
Jeremie is the worst-hit town in Haiti after Hurricane Matthew slammed into Haiti on Oct. 4, with some 90 percent of the town reportedly destroyed. Cholera
outbreak was reported in Haiti after the hurricane slammed into the Caribbean
country.
The UN Office for the Coordination of Humanitarian Affairs (OCHA) reported that humanitarian partners continued to deliver critical assistance in Les
Cayes, Dujarric said at a daily news briefing.
On Wednesday, the World Food Programme (WFP) distributed additional food to affected families with further distributions planned this week, he said. "Access
to remote communities continues to be a challenge but is improving."
The UN and its humanitarian partners visited a remote village, Randell, on Wednesday, he said. "They brought medical
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