An effective way to identify these critical KPIs is to collaborate with the business to understand the desired customer and business outcomes. Once you take this step, you can align more closely with their objectives and move from monitoring everything to observing what matters.
For example, let’s say that you are a payment processing provider. There are likely an overwhelming number of data points along the paths from your customers’ websites to your data center. However, they aren’t all essential to understanding your application’s behavior, performance or health. Your IT teams need to focus on what’s most crucial to successful completion of the user journey. pgslot
From a technology perspective, you know that there are several essential steps in the payment life cycle: A user has to initiate the process. The back end must be able to connect to the third party supplying the funds. The front end must acknowledge that the payment was made.
The business likely has larger concerns, however. Can a user complete the process in a timely manner? Is use of the application on par with previous quarters? Are the number of payments processed and revenue in line with expectations?
When you take the needs of the business into consideration and combine this perspective with full-stack observability, you can prioritize issues effectively, act with confidence on what matters most, and deliver consistently superior performance and digital experiences.
