If passengers have canceled their tickets 24 hours in advance, they will be entitled to a refund and the refund will be credited within 10-12 working days, sometimes depending on the mode of payment.
Austrian airlines cancellation policy says If the flight ticket is purchased in basic economy class, it is never refundable, but can be refunded within 24 hours after booking the flight tickets.
If the passenger suffers from any serious illness or relative death, he/she must cancel the flight tickets before departure and submit the relevant document to the appropriate authority, who will receive a full refund. any discount.
