It comes handy for the users as it makes the right information available, in the right medium, right at their desks or fingertips,
just when they need it. However poorly designed job aid would defeat its purpose
and is likely to end up getting dumped into the stack of unused documents. Here
are a few common mistakes that can Cheap Jerseys Shop , and should be avoided when creating job aids.
1. Lengthy and verbose – Users get frustrated if job aid provides too much theoretical, unnecessary and
‘nice to know’ information. Job aid is for quick reference and hence should be
concise, to-the-point and quickly getting to the crux of its objective. It
should ideally be not more than one or two pages.
2. Complicated layout – Unformatted or complex layout makes it difficult for users to find information
quickly. Job aid should be designed in an easy-to-follow format, contingent on
the type of task it supports.
3. Don’t map to users’ needs – Job aid written without keeping in mind the target users’ entry level knowledge, needs
and experience often fails to achieve its objectives.
4. Content dumping – Just copying the entire step-list or flowchart from a training or process into
the job aid is another common mistake. Job aid requires careful content
curation, editing and reworking as opposed to content dumping.
5. No visuals – Job aid with only verbal description takes a lot of time to read and
may drop user’s interest. Using images, drawings and symbols to describe
information guarantee retention and makes it lot easier for users to follow. But
visuals must aid the learning process and not just decorate the
document.
6. Lack of context – Job aids Cheap Jerseys Wholesale , many times, do not set the context for using them. Job aid should have a brief linkage to the context, being standalone
learning material by itself. Context would help users understand, retain and
process information better.
7. Difficult to access – The purpose of having a job aid gets defeated if it is not easily accessible to users. For
example, job aids are merged into a single bank of online documents without
sorting or giving a search option. Be it a print or digital, job aids should be
easily accessible whenever users need it.
8. Complex language – Users tend to avoid referring a job aid if it has unfamiliar words, technical terms
and industry jargon. Job aid should use simple language so that the user doesn’t
struggle with its meaning. Jargons should be avoided unless appropriate to the
task and the user.
A well-crafted job aid can be a great reference tool for learners to apply their learning on the job and retain knowledge. However it
should be designed and developed carefully to yield its results. Have you come
across any such mistakes in job aids you have referred or reviewed? What are
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