When a user attempts to export an Excel report from the Financial Statement Designer. Users may also see this error if they want to update their accounting software via the CD. The user finds the following message on the screen:
QuickBooks Error 1311: "Source file not found (file name). Please check if the file exists and is accessible."
When you try and access your company file as a multi-user, quickbooks is unable to open this company file will display on screen. The error message says that there is an issue with the user's identity or credentials and they cannot open their own account in order to continue working--even though it may belong exclusively for them!